4 y/o daughter wanted "Be-Bop Bunny" for Christmas (style unavailable at ToysRUs).Had to buy direct from Stompeez.
What a buzz kill when my 4 y/o daughter realized her slippers were defective w/1 not moving at all when she walked. The color pn this style is not at all as bright and vibrant as advertised either (womder if the competition - Silly Slippeez - are any better?). I'm very leary of purchasing anything "As Seen on TV" but she really wanted them and Christmas is what it is. So I called Stompeez Customer Service - not only was my call received in a foreign country (after lingering in "Hold ***" for at least 5 mins.), I was told that my daughter woild habe to wait 3-6 wks.
for a replacement pair (which she wants) because the style is backordered - Hold time and order status lead me to believe we were not theonly recipients of defective slippers in this style.
I did try looking up info on the Srimpeez website before calling and a pop up window comes up saying "Would youchange your mind on return if we refunded $7.95?" - unfortunately, Stompeez cost $19.95 + shipping and my 4 y/o still has her heart set on having a replacement pair.
In short, Stompeez are overpriced and a hassle to deal wirh - consider the competiton brand "Silly Slippeez" or, if you do buy Stompeez, try buying a style available on ToysRUs because their Customer Service is better and returna ans replacements are processed in a more timely manner.DO NOT nuy Stimpwez as a preaent - that way, if you get a defecive pair it will not be such a let down for the young children its marketed toward.